Tuesday, September 15, 2009

iMAC Accesibility and Services

Apple has created a new support web site for the iMac that includes a Troubleshooting Assistant that takes you through a series of questions and will link to tech notes, as well as offer to provide an online connection to a tech support person. It requires you to enter your computer's serial number to chat with an agent. If you quit the web browser, it even attempts to restart from where you were the next time you return to the site.

With the iMac G5, Apple has written a new chapter in computer accessibility. You simply lay it face-down on a flat surface covered with a cotton cloth, unscrew three captive Phillips-head screws, and tilt off the back with its integral stand. You then have complete, unfettered access to the entire computer, and it's very easy to add an AirPort card or upgrade memory. The hard drive is right there, too, along with the rest of the components. Apple seems to be setting up a new service system that encourages customers to do many of their own repairs

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